Ever since you could reach our support team in case of questions or problems using the email address firstname.lastname@example.org for English and email@example.com for German support. Nothing will change about this in the future. But the technology running in the background will: Over the coming days it we will replace it by a completely new system. The general way in which we deal with tickets won't change, but the new system offers a bunch of new features, for example a support portal that allows you to track the status of your tickets online.
The changes will be introduces bit by bit. The address for German support has been the first to be upgraded, the others will follow shortly. Please note that existing tickets will not be taken over to the new system. If you have important open issues that haven't been resolved yet, we recommend you send them in again. This only affects current cases though. Bugs and suggestions you filed with us in the past have of course been saved.